Customer Survey - Virginia Career Works Central Region

1. What was the purpose of your visit to Virginia Career Works Lynchburg Center today? (Select all that apply)

If you selected "other," please specify

2. How did you hear about Virginia Career Works Lynchburg Center?

If you selected "other," please specify

3. What mode of transportation do you typically use when visiting Virginia Career Works Lynchburg Center or going on job interviews?

If you selected "other," please specify

4. While visiting the Lynchburg Center today, I waited in the lobby for...

5 minutes or less
10 Minutes
15 Minutes
20 Minutes or More

5. Please select the category of services you received today (check all that apply).

If you know the name(s) of the staff member(s) who assisted you today, please type their name in the box below.

6. Did the staff member(s) assisting you today treat you with dignity and respect?

Agree
Somewhat Agree
Somewhat Disagree
Disagree

7. Were you offered information or services other than those you requested today? (Either verbally or provided written materials.)

Yes
No

8. During my visit, I was made aware of the following workforce services/resources which may be available to assist me. (Select all that apply.)

If you selected "other," please specify

9. I had access to equipment and resources to complete an effective job search.

10. If you are an individual with a disability, was the Lynchburg Center easily accessible and did it have the resources and/or assistive technology you needed during your visit?

Yes
No
N/A

If no, please explain:

11. Staff was able to answer my questions and I have an action plan for what to do next.

Agree
Somewhat Agree
Somewhat Disagree
Disagree

12. How satisfied were you with the assistance provided to you by the staff?

Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied

13. How likely are you to recommend our services to others?

Very Likely
Likely
Probably Not
Definitely Not

14. How can we improve our services?

15. If you would like to be contacted by a member of our staff please type your name and contact information below. Thank you!